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Policies
Last updated: 05/01/2026
This Shipping Policy explains how we handle shipping and delivery for products purchased through PubliWrite's marketplace. This Policy applies to both digital books and print books ordered through our platform.
Digital books are delivered immediately after purchase. Delivery occurs when the book becomes available in the PubliWrite Reader application within your account. You will also receive a confirmation email with access instructions.
Accessing Your Digital Books: Once your purchase is complete, you can access your digital book through:
Technical Issues: If digital delivery is delayed due to technical issues, please contact support atinfo@publiwrite.com or through our helpdesk, and we will ensure immediate access or provide a remedy.
No Physical Shipping: Digital books do not require physical shipping. They are delivered instantly through our digital platform and can be accessed immediately after purchase.
PubliWrite uses a print-on-demand service model for physical books. This means that books are printed individually for each order, rather than being maintained in inventory. When you order a print book:
This print-on-demand model allows us to offer a wide selection of books while minimizing waste and environmental impact.
We work with printing partners in several regions to reduce shipping times and costs. Printing is done at facilities in the following locations:
When you place an order, we route it to the most suitable of these facilities for your shipping destination, based on where your book can be produced and how close each facility is to your address. Most orders are fulfilled from a nearby facility; some destinations are fulfilled from another region and shipped internationally.
Production Time: Books are typically printed and shipped within 3-10 business days from the date your order is placed. However, production times may vary depending on:
Business Days: Production times are calculated in business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will begin processing on the next business day.
Order Confirmation: You will receive an order confirmation email when your order is placed.
Shipping is handled directly by our printing partners using standard shipping carriers. The specific carrier and shipping method available may vary depending on:
Common shipping carriers used by our printing partners include, but are not limited to:
The specific carrier and shipping method for your order will be determined by the printing partner based on your location and the shipping options available.
Shipping costs are calculated separately from the book price and are displayed during checkout before you complete your purchase. Shipping costs vary based on:
Shipping Cost Display: Shipping costs are calculated and displayed during checkout, allowing you to review the total cost (book price + shipping) before completing your purchase.
Free Shipping: Free shipping may be available for certain orders, promotions, or regions. Any free shipping offers will be clearly indicated during checkout.
Sales Taxes, VAT, and GST: Prices displayed at checkout may include applicable sales taxes, VAT, or GST depending on your region. Any taxes applied by PubliWrite will be clearly shown during checkout before you complete your purchase.
Customs Duties and Import Taxes: Import duties, customs taxes, and international handling fees are not included in our prices or shipping costs. These additional charges are assessed by your country's customs authority and are the responsibility of the customer. PubliWrite does not collect or remit customs duties, and these fees are not included in the total shown at checkout.
Refusal to Pay Customs Fees: If you refuse to pay customs duties or import taxes, the package may be returned to us or destroyed by customs. In such cases, return shipping fees, customs handling charges, and any associated costs may be deducted from your refund where applicable.
Delivery times vary depending on several factors:
Estimated Delivery Times:
Important: These are estimated delivery times and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including weather, carrier delays, customs processing, and other circumstances.
We currently ship to most countries worldwide through our network of printing partners. If shipping to a specific country or region is unavailable, this will be indicated during checkout.
When shipping internationally:
International shipments must pass through customs in the destination country. Customs processing may add additional time to delivery, typically 3-10 business days, but can take longer depending on the country and customs workload.
We are not responsible for delays caused by customs processing or customs authorities.
Some countries may have restrictions on importing books or printed materials. It is your responsibility to ensure that books can be legally imported into your country. We are not responsible if your order is rejected by customs or if books are prohibited in your country.
When your book is printed and shipped, you will receive an email notification with tracking information (when available from the shipping carrier). You can use this tracking information to:
Tracking Availability: Tracking information is provided when available from the shipping carrier. Some shipping methods or carriers may not provide detailed tracking information. If tracking information is not available, we will notify you when your order has been shipped.
If you have questions about your shipment or tracking information, please contact our support team atinfo@publiwrite.com or through our helpdesk.
Address Accuracy: It is your responsibility to provide a correct and complete shipping address when placing your order. Please double-check your shipping address before completing your purchase.
Address Changes: If you need to change your shipping address after placing an order, please contact our support team immediately. We will attempt to update the address if the order has not yet been shipped. Once an order has been shipped, we cannot change the shipping address.
Incorrect or Incomplete Addresses: If a package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for:
PO Boxes and APO/FPO Addresses: We can ship to PO boxes and APO/FPO addresses, but delivery times may be longer, and some shipping methods may not be available for these addresses.
If your package appears to be lost in transit:
If your package arrives damaged:
If your package is delayed beyond the estimated delivery time:
Important: We are not responsible for delays caused by shipping carriers, customs authorities, weather, natural disasters, or other circumstances beyond our control. However, we will work with you to resolve issues and find solutions when possible.
Shipping and fulfillment are handled by third-party printing partners, not directly by PubliWrite. This means:
While we select reputable printing partners and work to ensure quality service, we are not responsible for the actions, errors, or delays of printing partners or shipping carriers, except as required by applicable consumer protection laws.
If a package is unclaimed or refused:
To avoid unclaimed packages, please ensure you are available to receive the package or make arrangements for someone to receive it on your behalf.
If you have questions about shipping, delivery, or your order, please contact us:
Email: info@publiwrite.com
Helpdesk: Help centre(opens in new tab)
When contacting us about shipping, please include:
We may update this Shipping Policy from time to time to reflect changes in our practices, shipping partners, or other factors. We will notify you of material changes by:
The "Last updated" date at the top of this Policy indicates when it was last revised. Your continued use of the Service after changes become effective constitutes acceptance of the updated Policy. However, orders placed before policy changes will be subject to the Policy in effect at the time of order placement.
By placing an order through PubliWrite, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy.
PubliWrite is operated by Amaranthine Labs Ltd, 91 Princess Street, Manchester M1 4HT, United Kingdom.